Teamwork – Ability to work with others as a team to perform and complete job duties.Safety - Ability to follow established safety policy and procedures.Organizational/Time Management-Ability to work in an organized fashion and respond to customer requests to ensure passengers are boarded in a timely manner.Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.Accuracy - Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct. Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.MENTAL ABILITIES: Must be able to follow directions, count, calculate and read and interpret documents. Knowledge of Ticketing systems, Computers, DGS, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures. Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.Greets passengers and provides necessary travel and gate information.Assists passengers with reservations, ticketing, and adjustments to itinerary.Keys passenger information into the ticketing reservation system.Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries.
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